Privacy Policy

The company GAIA GREENERplaces the utmost importance on protecting your privacy. This privacy policy informs you about how we collect and process your personal data in accordance with the General Data Protection Regulation (GDPR).

1. Data Controller

The data controller is the company GAIA GREENER, a French sole trader company registered under SIREN number 984 823 732, whose registered office is located at:

54 B ROUTE DU CANAL, 42210 BOISSET-LÈS-MONTROND, France.

2. Data Collection

We collect the following data when you make a purchase or submit a request:

  • Identity: First name, last name.
  • Contact: Email address, phone number, delivery and billing address.
  • Payment: Payment information is securely processed by our service providers (Stripe, PayPal, Klarna). We do not have access to your bank details.
  • Browsing: Cookies, IP address, login data via your browser.

3. Purposes of Processing

Your data is used for:

  • Managing your orders and deliveries.
  • Customer service (answering your questions via the FAQ or form).
  • Sending newsletters (only if you have checked the subscription box).
  • Improving the user experience on our website.

4. Retention Period

  • Customer data: Retained for the entire duration of the business relationship, then for 3 years for prospecting purposes.
  • Accounting documents (invoices): Retained for 10 years in accordance with French legal obligations.
  • Cookies: Maximum lifespan of 13 months.

5. Data Sharing

Your data is strictly confidential. It is only shared with the levels necessary to provide our services:

  • Our carriers for delivery.
  • Our secure payment service providers.
  • Our web host.

6. Your Rights

In accordance with the French Data Protection Act and the GDPR, you have the right to access, rectify, object to and delete your data.

To exercise these rights, you can contact us at the following address:

Email: contact@gaia-greener.com

Mail: GAIA GREENER, 54 Bis Route du canal, 42210 BOISSET-LÈS-MONTROND.

7. Security

All transactions on gaia-greener.com are encrypted via the SSL protocol. We implement all reasonable measures to protect your data against any loss or unauthorized access.