Frequently Asked Questions
Who manufactures Gaia Greener products?
This is where the magic happens!
Each item is designed, cut, and sewn by me in my workshop in Boisset-lès-Montrond, in the Forez region.
No factory on the other side of the world, just passionate craftsmanship.
Where do your raw materials come from?
I carefully select my fabrics. The majority are Oeko-Tex certified (free from harmful substances), GOTS, or organic, because your health and that of the planet are my priorities.
Which countries do you ship to?
We deliver with love to France, but now also to Belgium, Luxembourg, Germany, Austria, and the Netherlands. Your country isn't on the list? Contact us, and we'll do our best!
What are the available delivery methods?
We tailor our shipping options to your location to provide you with the best possible service:
- In mainland France: You can choose between Mondial Relay (delivery to a pickup point) and Colissimo (home delivery).
- In Europe (Belgium, Luxembourg, Germany, Austria, Netherlands): Deliveries are handled exclusively by Colissimo International to ensure optimal tracking right to your door.
Why is Mondial Relay only available in France?
For the launch of our shipments to Europe, we chose the reliability and speed of Colissimo.
This allows us to guarantee you secure home delivery with precise tracking, which is essential for our handcrafted products.
Can I track my package abroad?
Yes, absolutely. Regardless of your country (among the 5 served), you will receive a Colissimo tracking number as soon as your order has been shipped.
You will be able to track its journey from our workshop in the Forez to your home.
I don't live in France, can I order?
Yes! We are happy to deliver to our European neighbors (Belgium, Luxembourg, Germany, Austria, and the Netherlands).
Shipping costs are calculated accurately at checkout.
What is the delivery time for Europe?
Once your order has been sewn and prepared, please allow approximately 3 to 5 business days for your package to arrive in your mailbox in Europe.
How is shipping calculated?
Depending on the weight of the item or the order value.
Free Modial Relay delivery in mainland France on orders over €79
How can I change my contact details (address, phone number, etc.)?
Log in. By signing in, you will help us provide you with a faster response.
I have a problem with my order
You can contact us by email at contact@gaia-greener.com. If possible, please attach photos of your order and describe the problem you encountered in detail.
I am having an issue with the payment for my order
You can contact us by email at contact@gaia-greener.com.
Which payment methods are accepted?
We offer a wide range of secure payment solutions to make your purchases easier, wherever you are in Europe:
- Bank Cards: Carte Bleue, Visa, Mastercard.
- Mobile Wallets: Apple Pay and PayPal (for one-click payment).
- Local European Solutions:🇧🇪 Bancontact: The preferred payment method for our customers in Belgium.🇦🇹 eps: For our customers in Austria.🇩🇪🇦🇹 Klarna: For flexible payment (available depending on your country).
Is the payment secure?
Absolutely. All transactions made on Gaia Greener are encrypted using the SSL protocol.
We never have access to your bank details. Your payments are processed by trusted providers such as Stripe, PayPal, or Klarna.
Do washable cotton pads remove makeup as effectively as disposable ones?
Better! Thanks to the texture of our bamboo micro-terry cloth, makeup is gently removed without irritating the skin.
It’s more effective, gentler, and much more economical.
Can I send a gift directly to a loved one?
Of course! Please specify this in the order notes.
We can include a short personalized note from you. And rest assured: our packages are 100% plastic-free!